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Return Policy

Orders and Returns

How to Place an Order

Phone:
You may call our Customer Service Center 1-888-387-4151 to order by phone. Our Customer Service Center is available from 9am-4pm CT Monday – Friday.

Internet:
After clicking on your items and placing them in your shopping cart you will be directed to the Order page where you can review your cart and purchase your items.

Purchasing and Payments

Purchasing Policy

If you purchase products that do not come directly from Brock Beauty, Inc. we cannot certify that the products are not counterfeit, contaminated or illegally obtained. Contaminated products may have had their ingredients changed or tampered with, or had the expiration date altered by the reseller. Illegally obtained products may include products coming from other countries where the ingredients may differ depending on the health or regulatory requirements of a particular country. Improper storage and handling may alter the performance of these products or pose a health risk. Further, we will not return the items or refund the amount paid. Acceptable Forms of Payment

Credit or Debit Cards
American Express
Discover
MasterCard
Visa

Gift Certificate

Exchanges and Returns

Refund and Money Back Guarantee

Brock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.

The customer may cancel his/her order, for any reason, within fourteen (14) days of receipt of your purchase.To cancel your order, you must unequivocally inform Brock Beauty Inc. of your decision to withdraw from the purchase. You may do this by adding a written statement to the goods that you are returning by post, or by contacting a Customer Support Relationship Manager. You will not invoke this right if you send the goods back without notice.

Customer’s refund will be processed within fourteen (14) days from receipt of the withdrawal notification, but Customer can delay refunding if he/she has not received the goods back or evidence that you have sent them back. Customer is responsible for the costs of returning the goods to Company.

Damaged or Defective Products

DEFECTIVE products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an authorized seller will not be accepted.

You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:

Shipping Dept
Brock Beauty Inc
573 JF Smith Avenue
Slidell, Louisiana 70460

Cancellation Policy

To serve you better, we will begin to process your order immediately after you click the “SUBMIT ORDER” button. Because our system processes orders immediately, we are usually unable to change or cancel an order once it is submitted. Also, once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service before 7am CST the next business day. Once an order has shipped we cannot be responsible for errors in shipping address. To address any of the above issues with an order, please immediately contact us at 1-888-387-4151 or ca.support@brockbeauty.com.

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